Waifly collects the following data to provide and improve its services:
Personal information: Name, email address, IP address, and location.
Billing data: We do not store payment information. All processing is handled by secure third-party processors (PayPal/Stripe).
Technical data: Browser type, operating system, and server logs.
Service usage: Actions performed in the dashboard, created hostings, and support ticket history.
Navigation data: Browsing activity (clicks, scrolls, sessions) processed via Google Analytics, Google AdSense, and Microsoft Clarity.
Code Analysis: AI-assisted tools analyze hosted code (excluding .env and config files) for security. This data is processed privately and not used to train third-party AI models.
2. Legal Basis and Purpose
We process your data based on:
Contractual Necessity: To manage your account and hosting services.
Legal Obligation: To comply with tax, accounting, and judicial requirements under French law.
Consent: For cookies related to analytics, behavior tracking, and advertising.
3. Cookies
Waifly uses cookies for:
Traffic analysis, behavior tracking, and advertising (via Google Analytics, Google AdSense, and Microsoft Clarity).
Proper functioning of the dashboard.
Remembering your preferences.
You can manage your preferences through your browser settings or our cookie banner.
4. Data Sharing and Transfers
Your data is never resold. It may only be shared with:
Technical service providers (e.g., LordHosting, payment processors).
Google and Microsoft. Note that data may be transferred to the USA under the EU-U.S. Data Privacy Framework.
Competent authorities, in case of legal obligation.
5. Data Retention
We retain personal data only for as long as necessary. Technical connection data (logs) is retained for 1 year per French law. Accounting and bookkeeping records are kept for 10 years for tax requirements.
Any data retained for legal reasons is stored securely and anonymized once the retention period has expired.
6. Security
Waifly implements measures to protect your data:
Data storage in France on secure servers.
Restricted access to personal data.
SSL encryption and regular system updates.
7. Your Rights (GDPR)
In accordance with GDPR, you have the right to access, rectify, delete, or port your data. You may also object to or restrict its processing.
To exercise these rights, contact us at: contact@waifly.com. We will respond within 30 days.
